Returns

We accept returns within 8 days of the receipt of the item if the type of goods purchased were mistakenly packed by us and are not according to the exact order. Otherwise, all the goods sold are not returnable, exchangeable, or refundable.

Fair Use Policy

  • We reserve the right to monitor and suspend any accounts with suspicious return activity.
  • If the item is ineligible for return and conditions are not met, the return will be rejected and sent back to the sender.
  • We reserve the right to reject any returns and refunds even with conditions met.

Your checklist for returns and exchanges

  • Returns must be made within 8 days after you receive your parcel. You can visit our stores to return your item(s).
  • You can only exchange your item(s) once.
  • Original conditions and all tags intact.
  • Original packaging is included.
  • All the returned postage fees, charges on packing materials and all others are not reimbursable and are borne by buyer.

How to return via mail

Step 1: WhatsApp US
Send a note and a video recording showing the box’s opening with the product(s) inside, a full image of the product(s), and send the confirmation details.

Step 2: Prepare your returned item in its original packaging. Any discolor, defects, dent or broken or open seal of the product(s) cannot be exchanged.

Step 3: MAIL YOUR PARCEL
Kindly declare the items as returns/defects for customs purposes and mail them to:

Hai Kuang Packing Industries Sdn Bhd  199301011792 (266530-W)

51 Jalan Datuk Haji Eusoff, Jln Kompleks

50400 Kuala Lumpur.

STEP 4: EMAIL YOUR POSTAGE RECEIPT
The tracking number and details can be found on the receipt, so email a copy to hello@colorpy.com and WhatsApp us to keep an eye out for your parcel.

Exchange

  • Once the parcel has reached us, it will take us 2–5 working days to process your exchange.
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